At Trendwardrobes, operated by Jephyrbloom Info Private Limited, we value your trust and want every interaction with our website to be clear, fair, and satisfactory. Although we make every effort to provide a reliable shopping experience, we understand that questions, complaints, or concerns may sometimes arise.
This Grievance Redressal Policy explains how you can raise a concern with us and how we work to review and resolve it in a fair and timely manner.
A grievance is any complaint, concern, or dissatisfaction you may have regarding your experience with Trendwardrobes.
Your grievance may relate to different aspects of your shopping experience, including:
Simply put, if you believe that your experience has not met reasonable expectations and you would like an explanation, correction, or resolution, you may raise a grievance with us.
We aim to keep the complaint process simple and accessible. If you have a concern, you can contact us through the “Contact Us” section of Trendwardrobes.
When submitting your grievance, please provide as much relevant information as possible. This may include:
Providing complete information helps our team understand the situation and work towards an appropriate resolution without unnecessary delays.
Once your grievance is received, our support team will review the information and guide you through the next steps.
If you are not satisfied with the response received through our regular customer support process, you may escalate your concern to our designated Grievance Officer.
The Grievance Officer will review the matter and take appropriate steps based on the details provided, our policies, and applicable legal requirements.
For escalation, you may contact the Grievance Officer at:
Email: Jephyrbloominfoprivatelimited@gmail.com
This escalation process provides an additional channel for unresolved concerns and helps ensure that complaints receive appropriate attention.
Once your complaint is submitted, we will follow a structured process to review and address the matter.
An acknowledgement will generally be provided within 48 hours of receiving the grievance. Where applicable, a reference or grievance ID may be provided to help identify your complaint during further communication.
Our team will review the concern, examine any supporting information, and coordinate with the relevant department when necessary.
We generally aim to resolve grievances within 7 working days, subject to the nature and complexity of the issue and any timeframe prescribed under applicable laws.
If additional information is required from you, our team may contact you using the communication details provided with your complaint.
A grievance may be considered resolved and closed once an appropriate response or resolution has been communicated to you.
A complaint may be closed when:
We maintain appropriate records of grievances and their outcomes to help ensure consistency and improve our services.
We take customer concerns seriously and use feedback to identify areas where our products, services, and processes can be improved.
Our goal is not only to resolve individual complaints but also to understand recurring concerns and take reasonable steps to provide a better shopping experience.
If you would like to raise a grievance, ask a question, or request clarification regarding this policy, please contact us at:
Email: Jephyrbloominfoprivatelimited@gmail.com
We encourage you to contact us with your concerns so that we have an opportunity to review and address them appropriately.
Important Note
This Grievance Redressal Policy may be revised from time to time to reflect changes in our services, business practices, applicable laws, or regulatory requirements.
Any updates will be published on this page. We recommend reviewing this policy periodically along with our Terms & Conditions and Privacy Policy to stay informed about our current practices.