Welcome to Trendwardrobes, operated by Jephyrbloom Info Private Limited. We want you to have a comfortable and transparent shopping experience. This Returns & Refund Policy explains when you can request a return, how to submit a return request, and when an eligible refund will be processed.
Throughout this policy, “we,” “us,” and “our” refer to Jephyrbloom Info Private Limited, while “you,” “your,” and “customer” refer to anyone purchasing products through Trendwardrobes.
By placing an order with us, you acknowledge and agree to the terms explained below.
To qualify for a return, the product must be unused, unwashed, and in its original condition. All original tags, labels, and packaging should remain attached and be returned with the product.
Return requests must be submitted within 48 hours of delivery by contacting us through the email address provided below.
Products that have been worn, washed, altered, stained, damaged after delivery, or returned without the required tags or packaging may not be accepted.
We reserve the right to review each return request and determine whether the product meets the eligibility requirements.
If you need to return an item, please follow the steps below.
Step 1: Send a Return Request
Email us at Jephyrbloominfoprivatelimited@gmail.com with your Order ID and a brief explanation of why you would like to return the product.
Providing complete and accurate information will help our team review your request more efficiently.
Step 2: Provide Photos or Videos
If your return request concerns a damaged, defective, or incorrect product, please include clear photographs or videos showing the issue.
This information helps us verify the condition of the product and determine the appropriate next step.
Step 3: Follow the Return Instructions
Once your request has been reviewed and approved, we will provide you with the relevant instructions for returning the product.
Please follow the instructions carefully and ensure that the item is securely packed. Products returned without following the provided guidelines may not be accepted.
After we receive the returned product, our team will inspect it to confirm that it meets the return conditions.
The return will be evaluated based on factors such as:
Once the inspection is completed, we will notify you whether the return and refund have been approved.
If your return is approved, the eligible refund will be issued to the original payment method.
Refunds are generally processed within 5–7 business days after approval. The time required for the amount to appear in your account may vary depending on your bank, card issuer, or payment provider.
You will receive confirmation once the refund has been processed.
In some situations, a returned product may not fully meet the return requirements but may still qualify for a partial refund.
This could apply when there is minor damage, missing packaging, missing tags, or another condition that affects the product's resale value.
If applicable, the refund amount will be determined based on the condition of the returned product.
If you receive an item that is damaged, defective, or different from the product you ordered, please contact us within 48 hours of delivery.
When contacting us, include your Order ID along with clear photographs or videos showing the issue. This will help our team assess the situation and determine the appropriate resolution.
We will review the information provided and assist you according to the circumstances and applicable return terms.
Please ensure that products are kept in their original condition until you have decided whether to return them. Avoid washing, wearing, altering, or removing tags from products you may wish to return.
A return request does not automatically guarantee approval. All returned products are subject to review based on the conditions mentioned in this policy.
If you have any questions about our Returns & Refund Policy or need assistance with a return or refund, please contact us at:
Email: Jephyrbloominfoprivatelimited@gmail.com
Our team will review your request and provide the necessary assistance regarding your return or refund.